Give your customers the opportunity to speak with your team and deliver real time personalized experiences.
Don’t wait a week or even a day to send your customers a feedback survey, give them access to your customer support team in the middle of their negative experience. Good effective communication generates great experiences.
Waiting decreases customer satisfaction. Maximize your impact by connecting with customers immediately when the problem occurs.
Our cutting-edge automated response tool addresses customer concerns in real time. Use keywords to identify crucial customer experiences and generate responses that nail their problem, every time.
Use Retention’s machine learning to decipher text from hundreds of surveys, comments and reviews to give actionable insights on intent, mood, and reactions. Transform text into feedback your team can understand.
Prompt users to share positive experiences on Google and other social networks to improve your reputation.
Hear what our customers are saying.
We were able to completely overhaul our customer experience team and turned what used to be a disorganized process into a streamlined approach. Saving us time & money, while building better relationships with our customers
– Taco Bar
Our customer experience team implemented Retention360’s software to gather contact information from our customers who decide to leave a review. We then reached out with special offers and promos encouraging our customers to come back. We’ve seen more repeat customers and are gathering critical consumer data!
– Burger House
With millions of companies competing for consumer attention, it’s no secret that strong customer experiences are consistently the demarcating line between successful businesses and those
In a world increasingly dominated by automation, it’s no wonder that restaurants are turning to artificial intelligence (AI) for help with their customer service. After
In their 2018 CX review, Gartner predicted that customer experience would become the key differentiator for 81 percent of businesses in the years to follow.
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Retention360 goes beyond the standard customer satisfaction survey. Our platform offers fact-based, customer-driven data that helps you identify specific customer experiences for a personalized solution.
