Retention 360’s Sentiment Analysis tool gives your team the
power to quickly detect customer emotion through text.
Our Sentiment Analysis tool alerts your team when vital keywords are used so they can identify the customers in need of attention, and generate actionable responses to alter their experience.
Use Retention’s machine learning algorithm to decipher text from hundreds of surveys, comments and reviews to give actionable insights on intent, mood, and reactions. Transform text into feedback your team can understand.
Combine the results of your survey with our Sentiment Analysis tools to generate a Net Sentiment Score for each customer. Use Net Sentiment to help your team understand the best course of action to mitigate negative experiences.
Hear what our customers are saying.
We were able to completely overhaul our customer experience team and turned what used to be a disorganized process into a streamlined approach. Saving us time & money, while building better relationships with our customers
– Taco Bar
Our customer experience team implemented Retention360’s software to gather contact information from our customers who decide to leave a review. We then reached out with special offers and promos encouraging our customers to come back. We’ve seen more repeat customers and are gathering critical consumer data!
– Burger House
With millions of companies competing for consumer attention, it’s no secret that strong customer experiences are consistently the demarcating line between successful businesses and those
In a world increasingly dominated by automation, it’s no wonder that restaurants are turning to artificial intelligence (AI) for help with their customer service. After
In their 2018 CX review, Gartner predicted that customer experience would become the key differentiator for 81 percent of businesses in the years to follow.
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Retention360 goes beyond the standard customer satisfaction survey. Our platform offers fact-based, customer-driven data that helps you identify specific customer experiences for a personalized solution.
