As technology lies increasingly at the core of many products, many companies are turning to customer surveys to gain critical insights into how well their
Customer engagement is an important (but often undervalued) part of business. Simply put, it’s the process of building relationships with customers and creating a two-way
Effective customer communication is essential to the success of any business. When customers feel they can trust a company and have an open line of
Customer loyalty is challenging, but rewarding. Keeping your customers loyal is one of the most important factors in a successful business. It’s what keeps your
Customer retention is an often underutilized and misunderstood aspect of business. It is, however, a critical piece of the puzzle for any organization that wants
Customer retention is a seldom utilized but incredibly powerful tool for small businesses. By keeping your current customers happy, you create a reliable customer base
Approximately 61% of marketers say that generating traffic and leads is a major challenge for them. Naturally, generating traffic is a difficult enterprise; if you’re
Businesses with multiple locations naturally have different CRM requirements than those with a single location. Many restaurants, service locations, and offices routinely employ nuanced customer
Retention360’s software suite is an excellent tool for companies that want to improve their communication with clients and customers. Our software works as a communications
